Custom Event Transformer creates incidents on Ruleset but not on Orchestration

#1

I am using a very basic custom event transformer (just the default code) for testing events from a script. When I have my service set to use a service ruleset, incidents are created as expected. However, I want to use a service orchestration to do multiple processing steps. When I switch to service orchestration, the events I am sending are not generating incidents using the same payload and the same integration endpoint. Is there some extra requirement for orchestrations to use custom event transformers?

#2

Hi Travis,

Using a Custom Event Transformer(CET)should work with Event Orchestrations. We have info on setting this up here.

If you’d like, we can take a look at what is being sent in and review the CET details of when these were sent to PagerDuty. Could you email support@pagerduty.com with information on when these were sent in (date/time/timezone) with a link to the service for the CET as well?

Once we have those details, we can take a closer look at this.

Cheers,
Abbott
Support Team Lead - East Coast

#3

CETs are not supported with Global Event Orchestrations or Global Rulesets today. Service Level Event Orchestrations can be used with a CET (event --> CET --> Service Level Event Orchestrations --> Alert on Service)